Terms of Service

1. Who these terms are between

These terms are an agreement between NUMROW LTD, a company registered in Mauritius under number [COMPANY REGISTRATION NUMBER] with its registered office at [REGISTERED ADDRESS] ("numrow", "we", "us"), and the organisation that subscribes to the service ("you", "the customer").

If you accept these terms on behalf of an organisation, you confirm you are authorised to bind it. Where an individual uses numrow through a customer's account, these terms bind the customer and the individual is that customer's user.

2. What the service is

numrow is a hosted application for processing supplier and customer invoices: capturing documents, extracting their contents, routing approvals, producing invoices in required formats, and exchanging data with other systems through files, SFTP and an API. It is described on this website, and the description on this website is what you are subscribing to.

numrow is software. It is not an accountant, an auditor, a tax adviser or a payment provider. It does not execute payments. Outputs — coded entries, tax figures, filings prepared for submission — are yours to review and yours to rely on, and the customer remains responsible for the accuracy of what it files and pays.

3. Your account

You are responsible for your users, for the accuracy of the account details you give us, and for keeping credentials secret. Tell us promptly if you believe an account has been compromised. You must not use numrow to store or process data you have no right to process, nor use it to break any law that applies to you.

You must not attempt to circumvent the service's access controls, resell access, reverse-engineer the software, or use automated means to extract data beyond the interfaces we provide for that purpose.

4. Fees

Fees, the billing period and any usage-based components are those of the plan you subscribe to, as published on the pricing page or as set out in an order form we both sign. Fees are exclusive of taxes, which are added where they apply.

Invoices are payable within [PAYMENT TERM] days. We may suspend the service on continued non-payment after giving you notice and a reasonable opportunity to pay. Prices may change on renewal with at least [NOTICE PERIOD] days' notice; a change never applies to a period already paid for.

5. Term, renewal and cancellation

A subscription runs for the period you chose and renews for the same period unless either of us gives notice before the renewal date. You may cancel at any time with effect from the end of the current period. We do not refund the unused part of a period unless the law requires it.

Either of us may end this agreement immediately if the other commits a material breach and does not fix it within 30 days of being told about it, or becomes insolvent.

6. Your data

Everything you and your users put into numrow — documents, invoice data, master data, configuration — stays yours. We use it to run the service for you, and for the purposes set out in our Privacy Notice and Data Protection page. We do not sell it.

You can export your data through the interfaces the product provides for as long as your subscription is live. After termination we keep it available for export for [EXPORT WINDOW] days, then delete it in line with the retention periods described on the Data Protection page — some records are held longer than you might expect because tax and company law require it.

7. Availability and support

We aim to keep numrow available and we publish its live serving status on the help page. Unless your order form contains a service-level agreement, availability is provided on a reasonable-efforts basis and no uptime figure is guaranteed. Planned maintenance is announced in advance where we can.

8. Changes to the service

We improve numrow continuously and features change. We will not remove a capability you materially depend on without notice and a reasonable alternative. If a change materially reduces the service and you tell us within 30 days, you may terminate and receive a pro-rata refund of fees paid for the unused period.

9. Intellectual property

We own the software, the interfaces, the documentation, and everything we create in running the service. You get a non-exclusive, non-transferable right to use it during your subscription. We may use anonymised and aggregated statistics about how the service is used to operate and improve it, in a form that identifies neither you nor any person.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, neither of us is liable for indirect or consequential loss, loss of profit, loss of business, or loss of data to the extent it could have been avoided by keeping your own exports. Our total liability arising out of this agreement in any twelve-month period is limited to the fees you paid in that period.

The service is provided as described on this website and, beyond that description, without warranties that are not expressly given here.

11. Confidentiality

Each of us will keep the other's non-public information confidential and use it only to perform this agreement, except where disclosure is required by law or by a regulator.

12. Governing law

These terms are governed by the laws of Mauritius, and the courts of Mauritius have exclusive jurisdiction, except that either of us may seek injunctive relief wherever it is needed.

13. Changes to these terms

We may update these terms. We will tell you at least [NOTICE PERIOD] days before a material change takes effect, and continuing to use numrow after that date means you accept it. If you do not, you may terminate before the change takes effect.

14. Contact

Write to hello@numrow.com, or to NUMROW LTD, [REGISTERED ADDRESS], Mauritius.